SAP Helpdesk Services
You have an excellent IT department whose time should be spent on strategic initiatives
instead of hours figuring out SAP issues and functionality. DSR partners with
your IT team to ensure your flow of daily business. With our vast SAP consulting
experience, we can help you maximize the use of your SAP system and ultimately increase
business efficiencies across the board.
We make SAP support easy…
At DSR, we provide 24X7 quality service from experienced consultants whose primary
goal is to help you meet your business needs quickly and easily, minimizing your
frustration in dealing with problem resolution.
Service Levels…
DSR's competitive pricing structure and service levels enable our clients to get
the best return on their helpdesk investment. We continuously meet and exceed
SAP resolution and processing time standards. Our team periodically evaluates
your support package to ensure that you are on the most appropriate plan.
Help Desk Support Areas Include…
- Hand-Holding & Resolution of User Queries
- Service Requests - Running of Reports, Queries
- SAP Techno-Functional Support
- Resolution of User-issues Logged (as per SLA)
- Resolution of Bugs
- Coordination with SAP for Bug-fixing, Issue Resolution
- Application of SAP Notes
- SAP Functional Support
- Enhancements
- Configuration Modification as required by the business
- SAP Application Development
- Maintenance of existing ABAP & Workflow Developments
- BASIS Administration
Expanding Your Knowledge…
At DSR, we also help you maximize your current SAP maintenance package by educating
you on the benefits that are available and determine how best to take advantage
of them.
Cost Effective…
You get more for your money with DSR. With our Help Desk services, we help
you find the support package that best meets your needs enabling you to maintain
a predictable budget.
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