DSR uses OneTeam’s SM3 methodology to systematically identify your SAP solutions current state of maturity and define a path for organizational management capability improvement that will suit your organization’s requirements.

Solution Manager Services
	Solution Maturity Assessment		Solution Architecture
	Improvement Strategy		Solution Landscape
	Implementation Improvement		Performance Monitoring
	Project Management		Central User Administration
	Business Process Mgmt		Service Desk
	Configuration		Service Level Agreement
	Test Management		Change Request Mgmt
	User Training Management		Data Retention/DR
	Documentation		Quality: CMMI,SS,OPM3,ITIL
	Operations Improvements

How DSR can help in improving solution management capability?

DSR will assist you in defining the Solution Management capability improvement strategy and a roadmap and then execution of each improvement project until your organization will attain the ultimate goals of achieving industry recognized standards in management like CMMI, SixSigma, ITIL, OPM3 etc.

The first step is to make an assessment of what solution management capabilities the organize has developed and what can be achieved with available as well as additional products and services. By leveraging the Solution Management Maturity Model (SM3), a step by step approach to achieve the best capabilities can be established.

The assessment results are then discussed with customer and matched with requirements, priorities, budgetary / schedule constraints and a solution management strategy is evolved. Based on the approved strategy, a detailed roadmap is developed to initiate implementation of improvement projects.

The identified improvement projects can be executed one at a time or combined together depending upon the customer priorities and budget constraints. Typically these improvement projects can be categorized into 4 groups.

The first improvement projects group will include defining the solution architecture and setting up the required underlying infrastructure including the hardware, software, and networking etc. for Solution Manager.

Solution implementation capability improvement projects relate to implementation of ASAP methodology processes and best practices related to Project Management, Business Process Management, Configuration, Testingand Training etc.

Solution Performance Management capability improvement projects relate to best practices in Operations Management such as Performance monitoring and tuning, Back up and DR, Upgrades and Change Management etc.

Service Management capability improvement projects relate to best practices of Service Desk, SLAs etc.

Global Solution Management Competence Center

DSR's competence center provides highly skilled and experienced resources as well as turnkey services offshore and onsite, to deliver fast, cost efficient and high quality results.